Ezulix Software Pvt. Ltd. owns and operates the website https://ezulix.com/ae. This page informs you of our Privacy Policy regarding the collection, usage, and disclosure of personal data when you use our website. Ezulix collects and uses your personal data to enhance user experience and respond to your queries. By using our website, you agree to the collection and use of information in accordance with this policy.
Definitions
- We/Us/Our: These pronouns stand for Ezulix Software Pvt. Ltd.
- Personal Data: Personal Data implies the data that our website collects from the website visitor and processes to provide requested information and improve user experience.
- Usage Data: Usage Data stands for the data collected automatically from the Service infrastructure itself, such as the visitor’s IP address, duration of the page visit, browser type, diagnostic data, etc. Or personal information of the visitor, such as name, project requirements, and contact details provided by the visitor willingly in the enquiry form.
- Cookies: Cookies are small pieces of data stored on your device (computer or mobile device) to improve the user experience.
- Data Controller: The Data Controller implies the authorised person or the service provider who determines the type of data to be collected, the manner in which the data is processed, and the circumstances under which data is subject to disclosure. In this case, Ezulix remains the Data Controller.
- Data Processor: The Data Processor implies the authorised person who processes the collected data on behalf of the data controller. In this case, Ezulix remains the data processor. No third party has been involved.
- Data Subject: Data Subject implies the user taking our services.
1. Data Collection: What We Collect
In order to provide a seamless user experience on this website and to respond to queries, we are bound to collect some data from the user. Currently, this data includes:
Personal Information
- Name
- Email address
- Phone number
- Project details
Non-Personal Information (Auto-Collection)
- Browser type and version
- IP address
- Time zone setting
- Device information
- Website usage data via cookies and analytics tools
2. Data Usage: Why We Collect Data?
We use the information we collect for the following purposes:
- To respond to your inquiries and provide quotes
- To process and deliver your projects
- To improve our services and user experience
- For billing and administrative purposes
- To send relevant marketing communications (if you’ve opted in)
- To comply with legal obligations
3. Cookies & Tracking Technologies
Ezulix uses cookies to track the user’s activities on our website and hold certain information. The use of Cookies enables Ezulix to provide services and improve the user experience of the website visitor. Cookies and tracking technologies are used to:
- Understand website traffic and user behaviour
- Remember your preferences
- Improve website performance
- You can manage or disable cookies through your browser settings.
4. Data Processing & Data Sharing
Ezulix does not share your personal data with any third party. Your personal data is solely managed by Ezulix Software Pvt. Ltd. Your data is processed as per the UAE Personal Data Protection Law, GDPR, and CCPA regulations.
4.1 UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021)
Ezulix ensures compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). All data is processed with your consent or based on legitimate business interest, and handled with due regard for confidentiality and lawful use under applicable UAE legislation.
4.2 General Data Protection Regulation (GDPR) Compliance
Whatever personal data is collected and processed by Ezulix is completely in compliance with the latest version of General Data Protection Regulation (GDPR) (May 2018) drafted and implemented by the European Union (EU). ExulixDesk processes your data for the following reasons:
- Providing Services
- User offers his/her consent to access our services
- Processing User Inquiries
Furthermore, Ezulix processes your data with due responsibility in accordance with the GDPR guidelines. The data collection, processing, and transfer are completely lawful and secure.
4.3 California Consumer Privacy Act (CCPA) Compliance
Ezulix is also bound to protect, process, and manage your Personal Data lawfully and responsibly under the California Consumer Privacy Act (CCPA) as well. Under CCPA, the user has the following rights:
- Right to Know: You have the right to request information about the personal data we collect, use, and share, including your email address, first name, last name, and phone number.
- Right to Access: You can request access to the personal information we have collected about you over the past 12 months.
- Right to Deletion: You may request the deletion of your personal information at any time you wish. You may request deletion by writing to us at the Email address provided in the Contact Us section.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. As our business does not sell personal data, this right is inherently respected.
- Right to Non-Discrimination: Exercising your CCPA rights will not result in any discrimination, such as denial of services or different price quotations.
5. Data Security
At Ezulix, protecting your data is our top priority. We implement robust, industry-standard security measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. Our security protocols are aligned with international best practices and UAE data protection regulations.
- SSL (Secure Socket Layer) Encryption: All data transmitted through our website is encrypted using SSL to ensure confidentiality during transmission.
- Secure Servers: Your data is stored on secure servers with multi-layered protection, including firewalls, access control systems, and regular server audits.
- Access Restrictions: Only authorised Ezulix personnel with a legitimate need-to-know basis can access personal data, and all access is logged and monitored.
- Regular Security Audits & Updates: We routinely update our systems and perform security scans to protect against vulnerabilities, malware, and known threats.
- Data Minimisation & Retention Control: We collect only the information necessary for specific purposes and retain it only as long as legally or operationally required.
- Secure Backups: Regular encrypted backups are maintained to ensure data recovery in case of any unforeseen data loss or technical failures.
- Third-Party Security Compliance: If any third-party tools or services are used (such as hosting or analytics), we ensure they follow strict data security standards and comply with applicable UAE laws.
We are committed to ensuring that your personal data remains safe and confidential at all times.
6. Your Rights
Depending on your jurisdiction, especially if you are located within the United Arab Emirates or a country with data protection regulations, you may have certain rights regarding the personal data we collect and process. At Ezulix, we respect your privacy and are committed to ensuring that you can easily exercise the following rights:
- Right to Access: You have the right to request a copy of the personal data we hold about you, along with details about how we use it. This helps you understand what information we’ve collected and why.
- Right to Rectification (Correction): If any of your personal data is inaccurate, incomplete, or outdated, you have the right to request corrections. We’ll ensure your records are accurate and up to date.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data from our systems, especially when:
- The data is no longer necessary for the purpose it was collected
- You withdraw your consent
- You object to the processing, and there are no overriding legitimate grounds
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request that we transfer it to another service provider, where technically feasible.
- Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time. This does not affect the lawfulness of processing done prior to withdrawal.
- Right to Object to Processing: You may object to the processing of your data for specific purposes, such as direct marketing, profiling, or automated decision-making, depending on the legal basis of processing.
- Right to Lodge a Complaint: If you believe your data rights are being violated, you have the right to lodge a complaint with the relevant data protection authority in your country or within the UAE, such as the UAE Data Office under the Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.
7. How to Exercise Your Rights
To exercise any of the above rights or if you have concerns about how your data is being handled, please contact us directly at:
- Email: info@ezulix.com
- Phone: +971 52541093
- Address: Ezulix Software Pvt. Ltd., Sheikh Zayed Road, Dubai (United Arab Emirates)
We aim to respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity to ensure that we are disclosing information only to the rightful data subject.
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting any information.
8. Children’s Privacy
Our Services do not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.
If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will inform you of the Privacy Policy changes and updates via Email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any queries, doubts, and questions, or you need any kind of clarification on this Privacy Policy, then kindly contact us at the below information:
- Dubai Branch Address: Ezulix Software Pvt. Ltd., Sheikh Zayed Road, Dubai (UAE)
- Headquarters: 2-Shiv Vihar-A, New Sanganer Rd, Mansarover, Jaipur, Rajasthan 302020 (India)
- Write Us at Email: info@ezulix.com
- Call Us At: +971 52541093
- Visit our Website: https://ezulix.com/ae
