Refund Policy

At Ezulix Software Pvt. Ltd., we strive to deliver high-quality software solutions, development services, and SaaS-based products that align with the goals and expectations of our clients. This Refund Policy outlines the conditions under which payments may or may not be refunded. By engaging with our services or subscribing to any of our offerings, you agree to the terms mentioned below.

1. Project-Based Payments

Once a project is formally initiated and a token amount or instalment payment has been received, Ezulix does not offer a refund. This is because:

• Resources are immediately allocated upon confirmation
• The paid amount covers work, time, and planning already invested
• The development team starts delivering services corresponding to the milestone or duration

Please note:

• The paid amount will be utilised to deliver the services for the time or scope it covers
• No partial refunds will be processed for change of mind, shifting priorities, or third-party delays

2. SaaS Subscriptions

For all SaaS-based products and platforms offered by Ezulix (e.g., ERP, RMS, CRM, etc.):

• Once a subscription is activated and payment is confirmed, the buyer is entitled to access and use the product for the full subscription term (monthly, quarterly, yearly, etc).
• No refund will be issued for the remaining term if the buyer chooses to discontinue or stop using the service midway

This includes:

• Cloud-hosted tools or portals
• White-label dashboard access
• API integration subscriptions
• License-based deployments

3. Refund Eligibility (Exceptional Cases)

A refund will only be processed in the following exceptional scenario:

• Mistaken or duplicate payment deductions caused by a technical error or payment gateway malfunction

In such cases, the user must notify us within 7 working days from the date of the transaction with proper proof, such as:

• Bank statement screenshot
• Transaction ID or payment confirmation email
• Brief description of the error

Once verified by our accounts department, the mistakenly deducted amount will be refunded within 2–5 business days via the original method of payment.

4. How to Request a Refund (If Eligible)

To raise a refund request for the above-mentioned eligible case, please contact us at:

• Email: info@ezulix.com
• Phone: +971 52541093
• Working Hours: Mon–Fri, 10:00 AM to 7:00 PM (GST)

Please mention “Refund Request” in the subject line and provide relevant details for faster processing.

5. Final Note

We encourage all clients and subscribers to carefully evaluate the scope, terms, and features of the project or SaaS solution before proceeding with any payment. Our goal is to deliver value, transparency, and trust in every engagement we undertake.